Share this post with others!What clients say…What nail techs would like to say…What should be said! What The Client Says: “It just fell off.” What Your Nail Tech Would Like to Say: Right, you probably picked it off. What Your Nail Tech Should Say: A simple, “I’m sorry, let’s see what we can do to fix it,” suits most clients. Clients are bound to break a nail from time to time. If they are particularly stressed, they may aggressively pick at the nail. At some point in the service, go over home care and what to do if a nail loosens or breaks. When the customer realizes there is no blame, she may just open up and tell you what really happened. What The Client Says: “My kids won’t be any trouble.” What Your Nail Tech Would Like to Say: Not if they’re not here, they won’t. What Your Nail Tech Should Say: Granted, the salon poses unique hazards for unattended children. If you would rather clients not bring them, say so. Many of the techs we talked to place a statement in their brochure and on their website guiding potential clients as to what is customary in the salon. “I’m sorry, children can be a […]